---
title: Clearing the Browser Cache in Google Chrome
description: "## Clearing the Browser Cache in Google Chrome ### At times after SecureClose NEXT is updated, you may be prompted to clear your browser cache. This guide will show you the steps to do so properly. Prerequisites: 1. The User should…"
url: "https://secureclose-website.azurewebsites.net/docs/clearing-the-browser-cache-in-google-chrome/"
updated: "2023-10-17"
category: Resources
---

# Clearing the Browser Cache in Google Chrome

## Clearing the Browser Cache in Google Chrome

### At times after SecureClose NEXT is updated, you may be prompted to clear your browser cache. This guide will show you the steps to do so properly.

Prerequisites:
 1. The User should have closed the SecureClose NEXT Browser window.
 2. The User should have opened Google Chrome to the Start Page.

**1. Open the "Customize and Control" Window**
 ![](https://secureclose-website.azurewebsites.net//wp-content/uploads/2020/07/Step-1-1024x576.jpg)Click on the Three Vertical Dots on the top right of the Google Chrome window.

**2. Select Clear Browsing Data**
 ![](https://secureclose-website.azurewebsites.net//wp-content/uploads/2020/07/Step-2-1024x576.jpg)
 In the menu that appears, navigate down to **More Tools**, and then select **Clear Browsing Data** from the sub-menu.

**3. Clear All Data**
 ![](https://secureclose-website.azurewebsites.net//wp-content/uploads/2020/07/Step-3-1024x576.jpg)
 In the new menu that appears, click on the **Advanced** tab. Set the Time Range to **All Time**. Select **Browsing History, Cookies and Other Site Data, Cached Images and Files, **and **Site Settings**. Click on the **Clear Data** button.
 **  **
 Once these steps have been completed, your browser cache is now clear, and you can re-launch SecureClose NEXT from the icon on your desktop.

****NOTE**** Once you have cleared the browser cache, you will need to grant SecureClose NEXT permission once more to access your system Microphone and Camera upon the first run, and the user will need to set the Access Key in General Settings. If you have any questions or concerns, please contact SecureClose Support.