---
title: Resetting Your Password
description: "## Resetting Your Password ### This guide will show you how to reset a user password in the SecureClose Admin Portal. PreRequisites: 1. You must have an active user account within your company's Admin Portal. 2. Your username must have a…"
url: "https://secureclose-website.azurewebsites.net/docs/resetting-your-password/"
updated: "2023-10-17"
category: Admin Portal
---

# Resetting Your Password

## Resetting Your Password

### This guide will show you how to reset a user password in the SecureClose Admin Portal.

PreRequisites:
 1. You must have an active user account within your company's Admin Portal.
 2. Your username must have a valid email address associated with it.

**1. Go to the Admin Portal Access Page**
 In your web browser, navigate to [https://secureclose-website.azurewebsites.net/admin-portal](https://secureclose-website.azurewebsites.net/admin-portal/)

**2. Select Your DMS**
 ![](https://secureclose-website.azurewebsites.net//wp-content/uploads/2019/05/Screen-Shot-2019-07-05-at-11.19.34-AM-1024x576.png)

Locate your DMS provider from the list and click on it's logo.

**3. Choose 'Forgot Your Password'**
 ![](https://secureclose-website.azurewebsites.net//wp-content/uploads/2019/05/Screen-Shot-2019-05-23-at-11.21.20-AM-1024x576.png)

From the login screen, click on the **Forgot Your Password** link below the login button.

**4. Enter Username and Email**
 ![](https://secureclose-website.azurewebsites.net//wp-content/uploads/2019/05/Screen-Shot-2019-05-23-at-11.21.47-AM-1024x576.png)

In the page that opens up, please enter in your **Username** and the **Email Address** associated with your account. If you do not have this information, your account administrator will have to reset your password for you. Once entered, click on the **Submit** button.

**5. Create New Password**
 ![](https://secureclose-website.azurewebsites.net//wp-content/uploads/2019/05/Screen-Shot-2019-05-23-at-12.22.13-PM-1024x576.png)

You will receive an email to the address specified in the previous step. This email will include a link that will allow you to create a New Password. Please enter your desired password in both the **Password** and **Confirm Password **fields and click the **Submit** button. You will receive a message once this is done successfully, and can return to the homepage to log in.